How can we help?

Our team replies within one business day, Monday to Friday, 9am–6pm (SGT).

Joining UltraClub

Membership is by invitation. Open the app, choose a membership tier and tap Enquire, and our membership team will contact you to talk through the tier and arrange the next steps. No payment is taken in the app.

Attending an experience

Open an experience to see its upcoming sessions, then tap through to the session for the full programme, date and venue. Use RSVP or Register interest and we will confirm your place by email. If you need to change or cancel a booking, or you have dietary or access requirements, email or call us and we will take care of it.

Notifications

We send notifications about upcoming experiences and club news. You can turn them off at any time in your device settings under Notifications → UltraClub.

Your profile

Update your name, photo and interests under Profile in the app. Adding a photo asks permission to use your camera or photo library; you can decline and still use every other part of the app.

Deleting your account

Email nelson.lee@theadvocators.co with the subject “Account deletion request”. We will delete your account and the personal data associated with it, and confirm once it is done.

Privacy and your data

Our Privacy Policy explains what we collect and why. To access, correct or delete your personal data, or to withdraw consent, contact us using the details above.

Something not working?

Let us know what happened, the screen you were on, and your device and iOS version. A screenshot helps. We will get back to you within one business day.